MAKING A BOOKING
To make a provisional booking, we ask you to contact us first to confirm availability and then to return the completed Booking Form (also available offline, see below), together with your deposit.
We hold provisional bookings for one week, while full payment  is required if you are booking within ten weeks of departure.
Your booking is confirmed when we receive your Booking Form and payment, after which your deposit is non refundable, except in the circumstances specified in the Payment Schedule below.
Your contract with Cape Insights exists from the time we receive your signed Booking Form and initial payment.
The ”signatory” is responsible for ensuring that the booking conditions are drawn to the attention of every person on whose behalf s/he has made the booking.

PAYMENT SCHEDULE
To reserve a Small Group tour, we require a 20% deposit per person, per tour price.
Full payment or the balance of payment is due 10 weeks (70 days) prior to the start of the tour (or more where specified).
At this stage we require additional information, such as special requirements and your flight details.
Eight weeks before a Small Group tour starts, you receive full details of all aspects of the tour.    
To reserve an Add-On tour, we will hold a provisional reservation for an agreed period (usually a week).
Full payment is required on confirmation of availability.
Should a tour be cancelled within 45 days of the start date, a 100% cancellation fee of the total tour price applies.
To reserve a Custom tour, an initial deposit is required of R5,000 per trip (50% non refundable) in order to commence planning your trip.
To confirm the booking, 30% of the total tour price is required (at this point the initial deposit becomes fully non refundable).
The balance of payment is due 70 days prior to the tour start date.
Should a tour be cancelled within 45 days of the start date, a 100% cancellation fee of the total tour price applies.
To reserve a Day tour, full payment is required on confirmation of availability.
A 25% cancellation fee applies if cancelled 30 days to 73 hours prior to tour, and a 100% cancellation fee if cancelled 72 – 01 hour(s) prior.

PAYMENT OPTIONS
When making payment, all bank charges incurred are to be borne by you irrespective of type of tour.
Should you pay by credit card for a Custom, Add On or Day tour, we levy a 3.5% supplementary charge for Visa / Mastercard, a 4% charge for American Express and a 5% charge for Diners Club.
Should you prefer not to transact via the web, we can process your credit card payment for you offline. Just contact us and provide us with a number where we can reach you. 
Download the Booking Form in PDF format here
and fax it back to us +27 (0) 86 689 2019.

CANCELLATIONS
We take as the day of cancellation that on which we receive your written / online confirmation of cancellation.
If you cancel a Small Group tour, the terms and fees are as follows:

If we cancel a Small Group tour:
We would advise you eight weeks or more before a Small Group tour was due to start and would refund you fully.
We would cancel a tour if there were too few participants, or if the quality of the tour or the safety of the participants was judged to be compromised by circumstances amounting to force majeure, such as civil unrest, hostilities, natural disasters or adverse weather conditions.
We reserve the right to cancel any tour at any time for any reason.

INSURANCE
A requirement of booking is that you have adequate travel insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges.

TRAVEL & HEALTH DOCUMENTS
We count on you to make your own necessary visa arrangements as well as take appropriate health measures.
Participants must have passports valid for six months from date of departure and contain at least one completely blank page, excluding the final page.
Visitors from the USA, UK, Australia, most Western European countries and Japan don’t require visas but are issued a free entry permit on arrival valid for up to 90 days.
Since you are making your own travel arrangements, the only proviso is that it is your responsibility to join your tour on time.

ELIGIBILITY & FITNESS
If you are in any doubt about your own suitability, we ask that you make this known to us before you book, and we shall try and advise you.
We require participants to have a level of fitness and mobility which will not spoil other travellers’ enjoyment of the tour by slowing them down.
We reserve the right to decline a reservation without necessarily giving a reason.           

CONSUMER PROTECTION
Our secure, online payment portal My Gate is approved by FNB, a division of First Rand Bank Limited, an authorised financial services and credit provider.
We hold public liability insurance with SATIB (Safari & Tourism Insurance Brokers), the established leader in tourism, insurance &  risk management services.
Our insurance policies comply with the European Union Directive 90/314/ EEC relating to the Travel Trade Act, 1995.
Cape Insights offers and operates all tours listed herein. Registration No. 2006/224867/23.
We are a member of Cape Town Tourism, the official representative of the greater Cape Town area.

AFFILIATIONS
We operate our Small Group Tours in association with companies that are fully accredited with SATSA (Southern Africa Tourism Services Association); ASTA (American Society of Travel Agents); IATA (the International Air Transport Association) and TRAVEL SMART.
GiltEdge Travel - winner of the World Travel Awards ”Leading luxury tour operator in South Africa, holds a ZAR 5 million public liability insurance with SATIB (Safari & Tourism Insurance Brokers) while
Passage to Africa - premier Africa safari specialists with professional Pan African guides, is similarly accredited.

REFERRAL REWARD
Our undertaking is that when you refer a friend to us and s/he travels with us for the first time, you receive a tour credit of R2,000 and your friend receives a legendary bottle of wine or if preferred, an award-wining  cook book.
This offer applies to parties who do not share the same home address and who book for a Small Group tour or an Add-On tour.
We ask you to let us know this via the Booking Form, which constitutes a contract between you and Cape Insights.

CHANGES
Circumstances sometimes arise which prevent us from operating the tour exactly as advertised – and we would try to devise a satisfactory alternative.
If the change represents a significant loss to the tour, we would offer commensurate compensation, or give a full refund if you decide to cancel because the alternative is not acceptable.
Wherever possible, we would advise you of such changes prior to departure, or we would adjust the itinerary to avoid a risky area, but we would not assume responsibility for any loss incurred.

LIMITS OF OUR LIABILITY
We accept responsibility for most of the ingredients of a tour, though with independent suppliers or third party providers, there may be a failure or improper performance of some services, attributable to unforeseeable circumstances beyond our control, and for these Cape Insights may not be liable.
Our obligations are also limited where international conventions apply in respect of air, sea or rail carriers.
We are not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.
To indemnify Cape Insights we ask that you read and agree to the Booking Conditions, as well as assume full responsibility for your needs in respect of personal insurance and health insurance, in case of any loss of property or illness, injury or death.

SOUTH AFRICAN LAW
These conditions form part of your contract with Cape Insights and are governed by the laws of South Africa.
All proceedings shall be within the exclusive jurisdiction of the courts of South Africa.
Should any aspect of the tour be regarded as less than satisfactory, you are asked to bring the matter to our attention immediately, or to contact us in writing at the company address within twenty one days of the incident.
We choose domicilium citandi et executandi for all communication purposes.
Cape Insights
PO Box 15594 | Vlaeberg 8018 | Cape Town | South Africa