Booking Conditions

Making a Booking

1. PROVISIONAL BOOKING
We ask you to contact us first to make a provisional booking which we’ll hold for one week.
To confirm this, please send us the Booking Form and your deposit within this period.
(This Booking Form is available online or offline, see PDF below)
2. DEFINITE BOOKING
Fill in the Booking Form and return to us, with either the deposit specified in the Payment Schedule below, or the full payment if you are booking within ten weeks of departure.

We requite that you read the Booking Conditions as well as sign the Booking Form.

3. OUR CONFIRMATION
On receipt of the Booking Form and payment we send you a confirmation of your booking.
After this your deposit it non refundable except in the circumstances detailed in the Booking Conditions below.
Further details of the tour are also sent at this stage.

BOOKING CONDITIONS

Your contract with Cape Insights exists from the time we receive your signed Booking Form and payment, which indicates your assent to our Booking Conditions.

Our undertaking to you
is to act always with integrity, to meet all our legal and regulatory responsibilities, to provide full and accurate information about our tours and to tell you promptly if there are changes.


Our aim 
is to ensure that every client is truly satisfied with our services.

What we ask of you is to read and heed the information we send.

INSURANCE

A requirement of booking is that you have adequate travel insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges.

TRAVEL & HEALTH DOCUMENTS

We count on you to make your own necessary visa arrangements as well as take appropriate health measures.

Participants must have passports valid for six months after the date of return plus contain at least two unused pages for endorsements.

Since you are making your own travel arrangements, the only proviso is that it is your responsibility to join your tour on time.

ELIGIBILITY & FITNESS

If you are in any doubt about your own suitability, we ask that you make this known to us before you book, and we shall try and advise you.

We require participants to have a level of fitness which will not spoil other travellers’ enjoyment of the tour by slowing them down.

We reserve the right to decline a reservation without necessarily giving a reason.

CHANGES

Circumstances sometimes arise which prevent us from operating the tour exactly as advertised, and we would try to devise a satisfactory alternative.

If the change represents a significant loss to the tour, we would offer commensurate compensation, or give a full refund if you decide to cancel because the alternative is not acceptable.

Wherever possible, we would advise you of such changes prior to departure, or we would adjust the itinerary to avoid a risky area, but we would not assume responsibility for any loss incurred.

PRICES

We guarantee that our published prices will not change once your deposit has been received.
Prices are in South African Rands (ZAR).

Tour prices cover virtually everything: accommodation, transport, internal flights, the services of expert lecturers and tour leaders, gratuities, admissions, drinks with meals, all breakfasts, most lunches, nominated dinners.

Prices do not include air travel to and from South Africa.

We offer a single supplement to individual travellers who want to ensure that they have private rooms throughout a trip.

PAYMENT SCHEDULE

To reserve a Small Group tour
We require a 20% deposit per person, per tour price.
Full payment or the balance of payment is due 10 weeks (70 days) prior to the start of the tour (or more where specified).
At this stage we require additional information, such as special requirements and your flight details.
Eight weeks before a Small Group tour starts, you receive full details of all aspects of the tour.

To reserve an 
Add-On tour
We will hold a provisional reservation for an agreed period (usually one week).
Full payment is required on confirmation of availability.
Should a tour be cancelled within 45 days of the start date, a 100% cancellation fee of the total tour price applies.

To reserve a 
Custom tour
In order to commence planning your trip, an initial deposit is required of R5,000 per / trip (50% non refundable).
To confirm the booking, 30% of the total tour price is required (at this point the initial deposit becomes non refundable).
The balance of payment is due 70 days prior to the tour start date.
Should a tour be cancelled within 45 days of the start date, a 100% cancellation fee of the full tour price applies.

To reserve a Day 
tour
On confirmation of availability full payment is required.
A 25% cancellation fee applies if cancelled 30 days to 73 hours prior to tour, and a 100% cancellation fee if cancelled 72 – 01 hour(s) prior.

PAYMENT CHARGES 

All bank charges incurred are to be borne by you when making payment – irrespective of type of tour.

Should you pay by credit card for a Custom tour or Day tour we levy a 3.5% supplementary charge for Visa / Mastercard, American Express and Diners Club.

CANCELLATIONS & CONDITIONS

We take as the day of cancellation that on which we receive your written / online confirmation of cancellation.

If you cancel a Small Group tour the terms and fees are as follows:

Days prior to tour Cancellation fee p/p
 71 +  50%   of deposit
 56 – 70  25%   of tour price
 31 – 55  50%   of tour price
 0 – 30  100% of tour price

If we cancel a tour:
We would advise you eight weeks or more before a Small Group tour was due to start and would refund you fully.

We might cancel a tour if there were too few participants, or if the quality of the tour or the safety of the participants was judged to be compromised by circumstances amounting to force majeure, such as civil unrest, hostilities, natural disasters or adverse weather conditions.

We reserve the right to cancel any tour at any time for any reason.

REFERRAL REWARD

When you refer a friend to us and s/he travels with us for the first time, you receive a tour credit of R2,000 and your friend receives a legendary bottle of wineor an award-wining  cook book.

This offer applies to those booking for a Small Group or an Add-On tour not sharing the same home address. We ask you to let us know via the Booking Form.

CONSUMER PROTECTION

Our online payment portal MyGate is approved by FNB, a division of First Rand Bank Limited, an authorised financial services and credit provider.

We hold public liability insurance with SATIB (Safari & Tourism Insurance Brokers), the established leader in tourism, insurance & risk management services.
Our insurance policies comply with the European Union Directive 90/314/ EEC relating to the Travel Trade Act, 1995.
Cape Insights offers and operates all tours listed herein. Registration No. 2006/224867/23.

AFFILIATIONS

We operate some small group tours in association with companies that are fully accredited with SATSA (Southern Africa Tourism Services Association); ASTA (American Society of Travel Agents); IATA (the International Air Transport Association) and TRAVEL SMART.

GiltEdge Travel holds a ZAR 5 million public liability insurance with SATIB (Safari & Tourism Insurance Brokers), while Passage to Africa, premier Africa safari specialists with professional Pan African guides, is similarly accredited.

LIMITS OF OUR LIABILITIES

We accept responsibility for most of the ingredients of a tour, though with independent suppliers or third party providers, there may be a failure or improper performance of some services, attributable to unforeseeable circumstances beyond our control, and for these Cape Insights may not be liable.

Our obligations are also limited where international conventions apply in respect of air, sea or rail carriers.
We are not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.

To indemnify Cape Insights we ask that you read and agree to the Booking Conditions, as well as assume full responsibility for your needs in respect of personal insurance and health insurance, in case of any loss of property or illness, injury or death.

SOUTH AFRICAN LAW

These conditions form part of your contract with Cape Insights and are governed by the laws of South Africa. All proceedings shall be within the exclusive jurisdiction of the courts of South Africa.

Should any aspect of the tour be regarded as less than satisfactory, you are asked to bring the matter to our attention immediately, or to contact us in writing within twenty one days of the incident.
Cape Insights | PO Box 15594 | Vlaeberg  8018 | Cape Town | South Africa.


Download booking formDownload the Booking Form in PDF Format
Or click here for the online Booking Form