The Fine Print | Terms & Conditions
Cape Insights guarantees that our published prices will not change once your deposit has been received. Prices are in South African Rands (ZAR).
Tour prices cover virtually everything – accommodation, transport, internal flights, the services of expert lecturers and tour leaders, gratuities, admissions, drinks with meals, all breakfasts, most lunches & dinners.
Prices do not include air travel to or from South Africa.
We offer a single supplement to individual travellers who want to ensure that they have private rooms throughout a trip.
MAKING A BOOKING
To make a provisional booking, we ask you to contact us first to confirm availability and then to return the completed Booking Form (also available offline, see below), together with your deposit.
We hold provisional bookings for one week, while full payment is required if you are booking within ten weeks of departure.
Your booking is confirmed when we receive your Booking Form and payment, after which your deposit is non refundable, except in the circumstances specified in the Payment Schedule below.
Your contract with Cape Insights exists from the time we receive your signed Booking Form and initial payment.
The ”signatory” is responsible for ensuring that the booking conditions are drawn to the attention of every person on whose behalf s/he has made the booking.
To reserve a Small Group tour, we require a 25% deposit per person, per tour price.
Full payment or the balance of payment is due 10 weeks (70 days) prior to the start of the tour (or more where specified).
At this stage we require additional information, such as special requirements and your flight details.
Eight weeks before a Small Group tour starts, you receive full details of all aspects of the tour.
To reserve an Add-On tour, we will hold a provisional reservation for an agreed period (usually a week).
Full payment is required on confirmation of availability.
Should a tour be cancelled within 45 days of the start date, a 100% cancellation fee of the total tour price applies.
To reserve a Custom tour, in order to secure arrangements, a 30% non-refundable deposit of the total tour price is required.
The balance of payment is due 75 days prior to the tour start date.
Should a tour be cancelled more than 75 days before the start date, the deposit will be forfeited. Cancellations within 74 to 45 days before the tour start date will forfeit 50% of total tour costs, and within 44 days of the start date, will forfeit 100% of the total tour price.
Should clients fail to join the trip, or join after the start date, or leave prior to its completion, no refunds can be made.
When making payment, all bank charges incurred are to be borne by you, irrespective of type of tour.
Should you pay by credit card for a Custom tour or Add On tour, we levy a 2.5% supplementary fee to cover processing charges. This is in line with standard industry practice.
Should you prefer not to transact via the web, we can process your credit card payment for you offline.
Just contact us and provide us with a number where we can reach you.
We take as the day of cancellation that on which we receive your written / online confirmation of cancellation.
If you cancel a Small Group tour, the terms and fees are as follows:
|Days Prior to tour||Cancellation Fee Per Person|
|71 +||50% of deposit|
|56 – 70||25% of tour price|
|31 – 55||50% of tour price|
|0 – 30||100% of tour price|
If we cancel a Small Group tour:
We would advise you eight weeks or more before a Small Group tour was due to start and would refund you fully.
We would cancel a tour if there were too few participants, or if the quality of the tour or the safety of the participants was judged to be compromised by circumstances amounting to force majeure, such as civil unrest, hostilities, natural disasters or adverse weather conditions.
We reserve the right to cancel any tour at any time for any reason.
A requirement of booking is that you have adequate travel insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges.
For your safety we advise that free travel insurance offered by some credit card companies is not reliable in the event of a claim.
TRAVEL & HEALTH DOCUMENTS
We count on you to make your own necessary visa arrangements as well as take appropriate health measures.
Participants must have passports valid for six months from date of departure that also contain two blank, consecutive pages (excluding the final page).
Entry will be denied if there is insufficient space in your passport.
Visitors from the USA, UK, Australia, most Western European countries and Japan don’t require visas but are issued a free entry permit on arrival valid for up to 90 days.
Since you are making your own travel arrangements, the only proviso is that it is your responsibility to join your tour on time.
ELIGIBILITY & FITNESS
Our small group tours are active trips. If you are in any doubt about your own suitability, we ask that you make this known to us before you book, and we shall provide you with a simple and quick exercise to assess your fitness and stamina levels.
We require participants to have a level of fitness and mobility which will not spoil other travellers’ enjoyment of the tour by slowing them down.
We reserve the right to decline a reservation without necessarily giving a reason.
Our secure, online payment portal PayGate is approved by FNB, a division of First Rand Bank Limited, an authorised financial service and credit provider.
We hold public liability insurance with SATIB (Safari & Tourism Insurance Brokers), the established leader in tourism, insurance & risk management services.
Our insurance policies comply with the European Union Directive 90/314/ EEC relating to the Travel Trade Act, 1995.
Cape Insights offers and operates all tours listed herein. Registration No. 2006/224867/23.
We sometimes operate Small Group tours in association with companies that are fully accredited with SATSA (Southern Africa Tourism Services Association); ASTA (American Society of Travel Agents); IATA (the International Air Transport Association) and TRAVEL SMART.
Such as GiltEdge Travel – winner of the World Travel Awards ”Leading luxury tour operator in South Africa that holds a ZAR 5 million public liability insurance with SATIB (Safari & Tourism Insurance Brokers), and Passage to Africa – premier Africa safari specialists with professional Pan African guides, that is similarly accredited.
Circumstances sometimes arise which prevent us from operating the tour exactly as advertised – and we would try to devise a satisfactory alternative.
If the change represents a significant loss to the tour, we would offer commensurate compensation, or give a full refund if you decide to cancel because the alternative is not acceptable.
Wherever possible, we would advise you of such changes prior to departure, or we would adjust the itinerary to avoid a risky area, but we would not assume responsibility for any loss incurred.
LIMITS OF OUR LIABILITY
We accept responsibility for most of the ingredients of a tour, though with independent suppliers or third party providers, there may be a failure or improper performance of some services, attributable to unforeseeable circumstances beyond our control, and for these Cape Insights may not be liable.
Our obligations are also limited where international conventions apply in respect of air, sea, or rail carriers.
We are not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.
To indemnify Cape Insights we ask that you read and agree to the Booking Conditions, as well as assume full responsibility for your needs in respect of personal insurance and health insurance, in case of any loss of property or illness, injury or death.
SOUTH AFRICAN LAW
These conditions form part of your contract with Cape Insights and are governed by the laws of South Africa.
All proceedings shall be within the exclusive jurisdiction of the courts of South Africa.
Should any aspect of the tour be regarded as less than satisfactory, you are asked to bring the matter to our attention immediately, or to contact us in writing at the company address within twenty one days of the incident.
We choose domicilium citandi et executandi for all communication purposes.
PO Box 15594 / Vlaeberg / 8018 / Cape Town / South Africa